2777db Privacy Policy – How We Protect Your Personal Data

1.1 Registration Data

When you create an account on 2777db, we collect the following personal information:

• Full legal name;
• Date of birth (to verify you are aged 21 or above);
• Residential address, including district and division within Bangladesh;
• Email address;
• Mobile phone number (used for account verification and OTP-based authentication);
• Username and encrypted password.

Providing accurate registration data is a condition of using 2777db. Providing false information constitutes a breach of our Terms & Conditions and may result in account closure.

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, we may collect and retain copies of identity documents, including:

• Bangladesh National Identity Card (NID);
• Passport (biographical data page);
• Bangladesh Road Transport Authority driving licence;
• Proof of address documents such as utility bills or bank statements dated within the last three months;
• Selfie photographs taken for liveness-check and document-matching purposes.

KYC document images are stored in encrypted form and accessed only by authorised compliance personnel. They are never shared for marketing or commercial purposes.

1.3 Transaction and Gaming Data

We automatically record all financial transactions and gaming activity associated with your account. This includes:

• Deposit and withdrawal amounts, dates, and payment method identifiers (e.g., bKash or Nagad wallet numbers, masked to show only the last four digits in your transaction history);
• Bet placement history, game results, and wagering amounts across all casino games and sports betting markets;
• Bonus credits issued, wagering progress, and bonus expiry events;
• Account balance changes and adjustment logs.

This data is used for transaction dispute resolution, regulatory compliance, responsible gaming monitoring, and improving our platform's game offering.

1.4 Technical and Usage Data

When you access 2777db, our servers automatically log certain technical data, including:

• IP address and approximate geographic location (city and region level);
• Device type, operating system, and browser version;
• Session duration, pages visited, and feature interactions;
• Referring URL (if you arrived via a link from another page);
• Crash reports and error logs submitted automatically when the platform encounters a technical fault.

Technical data is used for security monitoring, fraud detection, platform optimisation, and customer support. It is not used to build advertising profiles.

2.1 Service Delivery

The primary purpose for which 2777db processes your personal data is to provide you with our gaming and betting services. Specifically, we use your data to:

• Create, maintain, and secure your 2777db account;
• Process deposits and withdrawals via your chosen payment method;
• Verify your identity and age in accordance with our KYC obligations;
• Deliver bonuses, promotions, and loyalty rewards that you qualify for;
• Provide customer support and respond to your enquiries;
• Send you service-related communications such as account verification codes, transaction confirmations, and security alerts.

2.2 Legal Compliance and Security

2777db is required to process certain personal data to meet its legal and regulatory obligations. This includes:

• Conducting age verification to ensure all players are at least 21 years old;
• Performing anti-money-laundering (AML) checks and maintaining required transaction records;
• Detecting, investigating, and preventing fraud, collusion, cheating, and other prohibited conduct;
• Responding to lawful requests from regulatory or law enforcement authorities;
• Applying responsible gaming controls, including monitoring for problem gambling indicators and enforcing self-exclusion requests.

2.3 Marketing Communications

With your consent, we may send you promotional communications about new games, seasonal offers (such as Eid promotions, Pohela Boishakh specials, or BPL cricket betting offers), and platform improvements. You may withdraw consent for marketing communications at any time by contacting us at [email protected] or by using the unsubscribe option included in any marketing message. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal, and it does not affect your ability to continue using the Platform.

3.1 Who We Share Data With

2777db does not sell personal data. We share data only where necessary with the following categories of recipients, each bound by appropriate confidentiality and data protection obligations:

• Payment processors: bKash, Nagad, Rocket, and Upay receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and regulatory frameworks.
• Game providers: Third-party game studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe receive anonymised session data necessary to deliver their game content.
• Identity verification services: Where we use automated KYC tools to verify your documents, the relevant provider receives a copy of your submitted documents for the purpose of verification only.
• IT and hosting providers: Our platform infrastructure is managed by trusted technology partners who process data solely on our instructions and under contractual data protection terms.
• Legal and regulatory authorities: We may disclose personal data to law enforcement, financial intelligence units, or other regulatory bodies where we are legally required to do so.

3.2 International Data Transfers

Some of our service providers may process data in countries outside Bangladesh. Where such transfers occur, we take reasonable steps to ensure that your data receives an adequate level of protection, including by using contractual safeguards with the receiving party. If you have concerns about international data transfers relating to your account, please contact us at [email protected].

5.1 How 2777db Uses Cookies

Cookies are small text files placed on your device when you visit the 2777db platform. We use the following categories of cookies:

• Essential cookies: Required for the platform to function. They maintain your login session, remember your preferences, and ensure the security of your account. These cannot be disabled without affecting your ability to use the Platform.
• Analytics cookies: Help us understand how players navigate 2777db — which games are most popular, where users encounter difficulties, and how we can improve the overall experience. Data collected is aggregated and anonymised.
• Functional cookies: Remember choices you make (such as your preferred language or notification settings) to personalise your experience on return visits.

We do not use third-party advertising or retargeting cookies on the 2777db platform. You can manage or delete cookies at any time through your browser settings. Note that disabling essential cookies may prevent certain platform features from working correctly.

6.1 No Services for Minors

The 2777db platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under 21. If we become aware that a minor has provided personal data through the registration process, we will promptly suspend that account, delete the associated data, and refund any deposits received from that account. If you believe a minor has registered on 2777db, please notify us immediately at [email protected].

6.2 Data Retention Periods

We retain personal data for the following minimum periods, after which it is securely deleted or permanently anonymised:

• Account and registration data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in line with AML record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• KYC documents: Retained for a minimum of five (5) years after the account relationship ends.
• Marketing consent records: Retained until consent is withdrawn and for a reasonable period thereafter as evidence of the consent.
• Technical/server logs: Retained for up to 90 days for security and debugging purposes, then purged unless required for an ongoing investigation.

6.3 Changes to This Privacy Policy

2777db reserves the right to update this Privacy Policy at any time. When we make material changes, we will publish a notice on the Platform and update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of the 2777db platform after changes take effect constitutes your acceptance of the revised policy. If you object to any changes, you may close your account and request withdrawal of your remaining balance by contacting [email protected].